Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.
How you’ll make a difference:
We seek a friendly, reliable, and highly motivated individual with strong communication skills to join the Web Operations Team. As a member of this team, you will provide our eCommerce and Operations Technology groups with IT Operations support for our external sites along with internal facing applications. You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
What you’ll do:
As an WebOps Engineer you will provide staging and production support, and work closely with Software Engineering teams to maintain our current applications and roll out new ones in a public cloud environment. Daily tasks will include troubleshooting and resolving issues with Linux and Windows instances, and application availability and performance. You’ll use tools such as Chef, New Relic APM and Infrastructure, Nagios, GitHub, and the AWS console. Additional tasks will include managing a JIRA ticket queue, monitoring resource utilization, participating in on-call rotation, and responding to and resolving system alerts.
Self-motivation and ability to learn on the job is vital to your success. You will be fanatical about customer satisfaction, possess the ability and desire to master new and relevant technologies, and be able to effectively translate these into your daily responsibilities. In this role you should be comfortable taking ownership over small projects with minimal direction.
What we’re looking for:
This position requires flexibility to work additional hours and be on-call when necessary. In addition, the ideal candidate will have:
This positions requires journeyman level skills in most of these technologies:
In addition, you must share our company values—practicing the Golden Rule, taking Ownership and driving and embracing Innovation.